WE ARE SAFELY SEEING PATIENTS DURING COVID-19

X

FAQs

  • Where can I find a physiotherapist?

    As a patient you have the right to receive physiotherapy at any place you choose. At Amped Physiotherapy, you will receive the highest quality care while achieving the results you need. 

    We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals.

  • What should I know about physiotherapy?

    Physiotherapists are university trained, direct access regulated health professionals. We use a hands-on approach to relieving pain and restoring function. Physiotherapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. 

    Our physiotherapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient’s condition and pain is unique, our physiotherapist will use a variety of hands-on techniques, strength exercises, education and coaching to relieve pain quickly and restore your function to optimum levels. 

    Our overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • Do PT treatments hurt?

    Physiotherapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. 

    This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Can I benefit from PT treatments?

    Our mission at Amped Physiotherapy is 3-fold: to help you recover from your injury, to help you avoid unnecessary medications and surgeries, and to give you the tools you need to improve your strength and fitness levels. Working with you and your family physician, sports physician or surgeon, we can discuss your options and help determine if physiotherapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

  • How can I schedule an appointment?

    Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today to request an appointment.

  • Do you treat my condition at your clinic?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. 

    Our physiotherapists have graduated from accredited physiotherapy programs and are licensed by the College of Physiotherapists of Ontario. The training required to earn a degree in Physical Therapy and to pass the licensing exam puts your physiotherapist in the best position to determine if your condition is something we can treat here, or if you should seek attention from your physician before beginning a treatment program. Rest assured, your physiotherapist is well trained to evaluate you and make this decision.

  • How long will my appointments take?

    Typically, the first session, which is an assessment and a treatment, lasts for 1 hour. Follow-up sessions are booked for 30 or 60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • Do I need to wear certain types of clothes for my appointments?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas.

  • Do I need to see my doctor prior to booking a physiotherapy assessment?

    Although physiotherapists are primary care providers, some extended health insurance plans require a doctor’s referral in order to reimburse you for your physiotherapy sessions. Check with your extended health provider.

    If your extended health provider does not require a physician referral, it is not necessary to see your doctor prior to having a physiotherapy assessment. However, some clients are more comfortable seeing their doctor first.

  • Do I need to wait until I have the results of my diagnostic test (X-ray, MRI, etc) prior to seeing a physiotherapist?

    In most cases, we do not need the results of your tests prior to seeing you. One exception is if you are concerned that you have a bone fracture or a muscle/tendon rupture. In most other cases, the results of the diagnostic tests will not change the initial physical therapy treatment plan. Specifically, if you are awaiting MRI results for a knee injury (ligament and/or meniscus), shoulder injury (labrum, rotator cuff tear), or back injury, the results of the test are not necessary for us to begin treatment.

  • Does everyone you treat get better?

    There are never any guarantees in the health care world. However, if the health care practitioner and the client/patient are committed to working towards common goals, most outcomes are successful.

  • How long will it take?

    Every person is unique and every problem is unique. Some of our clients eliminate their pain and restore their function in 2 to 3 weeks. Some problems take 6 to 8 weeks, some can take a few months, and in rare cases, longer. Treatment should only be continued if it is helping. If our treatment plan isn’t helping, it should be changed. The treatment response is highly variable and depends on:

    • How complicated and difficult the problem is
    • How long you have had the problem
    • How significant the structural damage is
    • How committed you are to solving the problem
    • Your motivation
    • Your ability/willingness to modify your activities, aggravating factors, etc.
  • How much will it cost?

    Again, this is variable, and it is always important to discuss financial considerations of your treatment with your physiotherapist. Cost is based on the total number of treatments required (which is not the same as how long it will take).

    Over the past 5 years, we have tracked the average number of treatments required to help our clients achieve their goals (eliminating pain and restoring their function). The average number of treatments is 8. Keep in mind, this is an average. Some clients require fewer treatment sessions, and some require more.

    Our goal is always to provide the solutions in the most time efficient and cost effective manner. If the treatment isn’t working, the plan needs to be changed. In some cases, there are other factors and/or other providers that can help (eg. physicians, massage therapists, psychologists, coaches, etc). Feel free to discuss alternative/additional service providers.

  • Who is your knee specialist (elbow specialist, shoulder specialist, etc)?

    To determine what is causing the pain or functional limitation in a specific area (for example, the knee), it is important to understand the impact of the areas above and below. This important principle is referred to in concepts such as the joint by joint approach, regional interdependence, and the kinetic chain.

    For many of the knee problems we see, the best treatment solution includes addressing problems (often weakness the client is not aware of) in the hip and/or the foot and ankle.

    For the low back, addressing problems with the pelvis/hip and the thoracic spine is important.

    All our physiotherapists are skilled in the process of identifying the underlying cause(s) of your pain and treating accordingly.

  • Do you treat clients injured in Motor Vehicle Accidents (MVA’s)?

    Yes, we treat clients who have been injured in Motor Vehicle Accidents.  This includes cyclists and pedestrians hit by vehicles.

    Once you call and report a claim, you will be sent a package from your automobile insurer.  This package contains your claim number, date of accident, adjuster’s name, phone number and fax number.  This is the information we need to complete the treatment plan that is sent to your car insurance company.  You may book an assessment prior to receiving this package, but need to provide us with the information as soon as possible so that you may be approved in a timely manner and begin treatment.

    For further information, see our Motor Vehicle Accidents and Injury section under our specialty programs page.

  • Can you direct bill to Insurance companies/providers?

    We can submit your bill on your behalf to the following private insurance companies: CINUP, Chambers of Commerce Group Insurance, Cowan, Desjardins Insurance, First Canadian, Great-West Life, Industrial Alliance, Johnson Inc., Johnston Group Inc., Manulife Financial, Maximum Benefit, Sunlife Financial (excluding Policy 055555 – Federal plan). Please note that we are not set up to have the insurance providers pay us directly, only to submit on your behalf.  Most providers will have your claim(s) assessed and funds paid to you within a few days.

  • Why do you not treat WSIB claimants?

    If WSIB claimants were free to book regular assessment and treatment sessions with our facility, we would be happy to help them.  Unfortunately, WSIB restricts the clinics that their claimants can attend, and is not willing to cover reasonable physiotherapy costs that are necessary to provide high quality physiotherapy services.  We are not willing to provide inferior physiotherapy service to our clients, as we believe in offering the highest level of physiotherapy services that we can.

  • What is the best payment method for my sessions?

    We accept cash, cheques, debit cards, and credit cards. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

  • I want to come prepared for my first appointment – what should I do?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • The prescription (if needed) for physiotherapy from your referring physician.
    • If you have had surgery, please bring all the relevant paperwork relating to your procedure, including your surgical report, any post-surgical restrictions your surgeon has outlined, and any images that you have from the pre and post surgical time periods.
    • In case of an automobile accident claim, bring any case manager or insurance adjuster contact names and phone numbers, and your claim number.  The MVA legislation also requires that you present us with photo identification at your first appointment.
    • Please wear comfortable clothing that allows easy access to your problem areas.